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Site Help | Nordic Folklore

Site Help

Finding Prints

Nordic Folklore offers a huge selection. Luckily, we also offer ways to sift through them all and find just the right print to meet your needs.

Ordering Prints

Ordering from Nordic Folklore is simple and safe…

The Shopping Cart

Once you’ve found a print you’d like, add it to your shopping cart by clicking on “Add to Cart.” You can always access your shopping cart by clicking on the cart icon at the left of the window.  If a service is not listed with a print, it is because we do not offer that service for that particular print.

If you want to order more than one copy of a print, first click on the “Add to Cart” button. You will be taken to your shopping cart page, where you can set the quantity to however many you want. Click “Recalculate” to update the cart.

Nordic Folklore uses 128-bit Secure Sockets Layer (SSL) encryption software.

Please note: our shopping cart uses “cookies.” If the cart is not working properly your browser might not be using cookies.

Services

The product options available for each print and their various prices are listed next to the “Add to Cart” button (note: the prices are for the service, and do not include the price of the print).

The current options we have for our prints include…

We use standard matte and colors to enhance each print.  We do not give the option of matte color per print.

Shipping Information

Right now we are using United States Post Office Services, as they are the most economic.

Please note: Sales Tax is added before shipping costs on all orders shipped to Washington.

Upgrade Your Shipping

If you would prefer to upgrade your shipping, please call or email at the time you place your order with that request.

Please contact us for questions regarding holiday delivery.

Alternative Shipping Methods

If you wish to use a different shipper, we can send it with the shipper of your choice. You should contact us as soon as possible and we will include the account number of the service you wish to use and adjust the shipping cost accordingly.

Please note: our minimum processing time remains approximately 1 week for plain prints. Custom orders will add time to the processing of your order, and can take anywhere between 2-5 weeks for delivery, depending on the options you choose.

Payment Methods

Credit Cards

We support the following credit card types for orders paid in U.S. currency:

  • Visa Card
  • Master Card
  • American Express
  • Discover Card

If you use a debit card to pay for your order, the amount of the order may be withdrawn from your account upon authorization (i.e., when you place your order) and held by the card issuer until such time as the card is charged or the authorization is voided or expires.

Alternative Payment

At this time we do not accept any other forms of payment.

Your Nordic Folklore Account

For your convenience, we are able to keep your contact, shipping, and billing information on file. You may then order without having to fill out all the forms — just select the shipping address and billing method from your list. Your information is kept strictly confidential (for more information please see our privacy policy), and is protected by firewalls and other means.

Contact Information

Your contact information is the information we need in order to reach you with information concerning your order.

Credit Card Information

You can store several credit cards (for example, a personal card and a company card). These can be changed or deleted at any time (see below).

Editing Your Information

You can edit or delete the information you have provided at any time by logging into your account. Just below each entry are links which allow you to edit or delete that entry. We can also make the changes for you — just feel free to contact us and let us know about changes you would like us to make.

How to Track Your Order

First, click the “Your Account” link at the top of any page.  Then select Order History.  You will be presented with a list of your current and past orders.  If you select an order, your invoice for that order will be presented.  If you selected a shipping method that can be tracked, once the order is processed, a tracking link will be added to your invoice.

Order Delays

We will try to inform you of any anticipated delays in the completion of your order, and we check continuously for orders that may have slipped through a crack. However, if your order is taking longer than expected, and you haven’t heard from us please feel free to contact us

If your order has been delayed in shipment please let us know — we may have more success getting it back on track — or if it appears to have been lost or damaged we can begin reprocessing your order immediately.

Availability

We do our best to keep the information on our site up-to-date, but there is usually a delay of at least a day between an item going out of stock and our database being updated. There is a small chance that a print listed on our site is actually out of stock.

If a print you order is out of stock we will back order it for you (i.e. we will keep the order active and ship your order complete when the missing print is back in stock).

Partial Shipments

If an item remains back ordered for more than two weeks we will automatically ship whatever prints in your order are in stock and keep any other items on back order.

Automatic Cancellation

If an item remains back ordered for more that six weeks we will automatically cancel the order for that print unless you specify otherwise.

Shipping Problems

Our shippers are quite reliable, but occasionally an order is lost or damaged in transit.

Lost Shipments

We will reprocess your order as soon as we have determined that it has been lost. For traceable shipments, we will have an inquiry initiated, and if the shipper cannot locate the parcel we will reship. If the shipment is international, it may take several weeks before determining that the package has been lost. In either case, we will handle any paperwork required by the shipper and if the shipment is deemed lost, we will reship your order as quickly as possible.

Damaged Shipments

If you receive a damaged package, please refuse delivery and contact us as soon as possible. We will reship your order and file any necessary paperwork.

If you don’t have a chance to refuse a damaged package, or if the package is not damaged but the order inside is, contact us as soon as possible so that we can reprocess your order right away. The shipper may wish to inspect the damaged package or goods, so please keep the package and its contents for at least two weeks (we also may wish to retrieve the order, but probably not).

If the there is damage to a frame, but not to the print, we may retrieve the item to have it re-framed — this is faster than reprocessing your order.

Processing Errors

As soon as you complete your purchase you will receive a confirmation page containing all your order information, and if you provide your email address we will also email you a confirmation. Please check that the information we have reflects exactly what you want. If you spot an error, please contact us immediately and we will correct it.

Since we deal with so many different products and options, the occasional mistake is made. If you receive the wrong print, or a service has been applied incorrectly, please contact us as soon as possible — we will correct the mistake as soon as possible.

Returns

Guaranteed Quality

The majority of our unframed art prints/pastels are carefully packed  and shipped via a certified parcel carrier. Smaller items are shipped flat in sturdy packaging. All items are padded with paper packaging materials.

If you receive an item that has been damaged during shipping or if we have made an error, do not return it. Please notify us immediately and we will arrange for a pick-up. If you have a chance to refuse delivery of an item you would like to return, you are encouraged to do so, but please notify us of the refusal.

Nordic Folklore fully guarantees that your order will arrive in mint condition.

Our Return Policy

If you are unsatisfied with your order for any reason, please contact us immediately. You may return items for a refund or store credit within 30 days of receiving any merchandise.

We cannot accept the following returns:

  • Any order returned more than 30 days after it was received
  • Any damaged or otherwise non-resalable print

Returns are Simple!

Please notify us of all returns before proceeding — we cannot accept responsibility for unsolicited returns. Once you have notified us, please repackage the item and be sure to include your order number. We recommend that you send your return back via an insured carrier to the following address:

Nordic Folklore Returns
PO Box 13
Eatonville, WA
98328 USA

Refund Policy

If you are not satisfied with your Nordic Folklore purchase, we are happy to work with you to make the returns process as smooth as possible. We abide by the following refund policy:

Nordic Folklore will refund you in the same form of payment originally used to purchase the item per the conditions listed below
We give a full refund for any order that arrives damaged or in error. We offer refunds for any print/pastel returns

Please note:

  • Shipping charges are not refundable
  • Return postage is the responsibility of the customer
  • Refunds and credits are not applicable to damaged returns
  • Coupon/promotional discounts used will be deducted from the refund/credit

Security

Ensuring That Your Information Is Safe

We guarantee that all our transactions, your credit card numbers and other personal information, are 100% secure when you make a purchase at Nordic Folklore. All our information, including customer information, is protected by firewalls and other means.

About SSL

Nordic Folklore uses 128-bit Secure Sockets Layer (SSL) encryption software — the industry’s safest technology — to protect all your personal information. SSL secures transactions from third parties by encrypting your name, address and credit card number and other information so that nobody can read it as it travels over the Internet.

Please Note: you must use an SSL-enabled browser to make a secure connection; a secure connection is indicated by a glowing, closed-lock icon at the bottom left of your Netscape or Internet Explorer window.

Prefer not to use your credit card on the Internet?

No problem. Although we assure you that your information is completely safe, you can call in your credit card by simply checking the appropriate box when checking out in your shopping cart.

Fill out the rest of the information we require for the order online, then contact us with your credit card information by telephone or fax.  Our Customer Service number is (253) 753-3316. A member of our customer service team will manually process your Nordic Folklore order — our business hours are 9am to 5pm PST.

Please note: if you choose this means of payment, we will process your order only when you contact us with your credit card information — we will not contact you to obtain it.